Effective Date: 1st Jan 2025
At Dhawr, customer satisfaction is our priority. If you face an issue with your order, we are here to help. Please read our refund policy carefully to understand how refunds are processed.
Refunds may be issued in the following cases:
The wrong item was delivered.
Items were missing from your order.
Food or products arrived damaged, spoiled, or unsafe to consume.
The vendor was unable to fulfill your order.
Refunds will not be provided in the following cases:
If you entered the wrong delivery address.
If you were unavailable to receive your order.
If the product/food quality is subjective (e.g., taste preference).
If the order was canceled after preparation had already started.
Refund requests must be submitted within 24 hours of order delivery.
To request a refund, contact Dhawr Support through the app or email us at support@dhawr.com with your order details.
Supporting evidence (such as photos of incorrect or damaged items) may be required.
Once your request is reviewed, Dhawr may approve a full refund, partial refund, or credit to your Dhawr wallet.
Refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Dhawr reserves the right to issue refunds as credits instead of cash in some cases.
Dhawr is a platform that connects customers, vendors, and delivery partners.
Responsibility for product preparation lies with the vendor.
Delivery issues will be handled in collaboration with our delivery partners.
Dhawr may update this Refund Policy at any time. Continued use of our services after updates means you accept the revised terms.
📧 For assistance, contact us at: support@dhawr.com
